SHIPPING POLICY
A LEGAL DISCLAIMER
A Shipping Policy is a legally binding document that establishes the legal relationship between you and your customers regarding the shipping process. It outlines your obligations and sets expectations, addressing potential situations that may arise during the shipping process. We recommend that you consult a legal professional to ensure your Shipping Policy complies with applicable laws and best practices.
SHIPPING POLICY - THE BASICS
At Eminence Wellness Clinic, we strive to provide a seamless and efficient shipping experience for all of our clients. Please read through our shipping policy to understand our shipping practices, timeframes, and what to expect when you place an order with us.
1. ORDER PROCESSING
All orders are processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.
2. SHIPPING METHODS & COSTS
We offer the following shipping options:
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Standard Shipping
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Expedited Shipping
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Same-day Delivery (local only): Available on select items
Shipping costs are calculated at checkout based on the weight, size, and delivery location of the items being shipped. You can view your shipping cost before finalizing your order.
3. DELIVERY TIMES
Delivery times depend on the shipping method selected and the destination. Orders shipped via standard shipping typically arrive within 7-10 business days, while expedited options arrive within 2-3. Please note that delivery times may vary based on location and unforeseen circumstances such as weather or shipping carrier delays.
4. SHIPPING RESTRICTIONS
Currently, we only ship to addresses within California. We do not ship to P.O. boxes or military addresses (APO/FPO).
5. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.
6. DAMAGED OR LOST ITEMS
If your item arrives damaged or if you suspect that it has been lost during transit, please contact us immediately at [insert contact information]. We will assist you with filing a claim with the shipping carrier and ensure that you receive the appropriate resolution.
7. NO REFUNDS FOR SHIPPING FEES
Please note that shipping fees are non-refundable. If you choose to return any items, the cost of shipping will not be refunded, and you will be responsible for return shipping charges.
8. INTERNATIONAL ORDERS
For international shipments, additional customs fees, taxes, or duties may apply upon arrival. These fees are the responsibility of the customer, and we encourage you to check with your local customs office for more information on any additional costs that may be incurred.
9. CONTACT US
If you have any questions regarding your order, shipping, or if you need assistance, feel free to reach out to us at [insert contact details].